Australian Privacy Policy APP Privacy Policy

We recognise and value the protection of your personal information and recognise that you have an interest in our collection and use of your personal information.

We have implemented this Privacy Policy in accordance with the Australian Privacy Principles (APP) in order to be open and transparent about how we collect, hold, and use your personal information, and under what circumstances we may disclose or transfer your personal information.

Please note that this Privacy Policy forms part of the Website Terms of Use.

We collect personal information in order to provide you with electronical services and maintenance.

The type of personal information we collect includes your name, address, telephone number, date of birth and any additional information we require to provide you with the services or you provide directly to us or by way of the Website.

Information will only be collected directly from you unless you authorise for another person to provide the information.

The personal information you provide is used for purposes related to our primary business operations, which is providing electronical services and maintenance. Examples of when your information may be used include:
(a) informing you about products and/or services;
(b) providing you with products and/or services requested;
(c) administering your account;
(d) dealing with requests, enquiries or complaints and other customer care related activities;
(e) marketing our products and services generally; and
(f) carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.

We may also use personal information for purposes related to those described above which would be reasonably expected by you.

We will not use your information for purposes other than described above unless we have your consent or there are specified law enforcement or public health and safety reasons’.

Interacting with Us

If you contact us with a general question we may interact with you anonymously or through the use of pseudonym.

However, if you are contacting us to perform services, we require true and accurate information about yourself.

Direct Marketing
From time to time we may send you marketing or promotion material. Marketing and promotional material will only be send to you if you have opted into receiving marketing material.

To opt-out of receiving certain marketing materials you may contact us by email – or select the “unsubscribe” link provided in the email.

Sharing your Personal Information
(a) We may disclose or receive personal information or documents about you to/from law enforcement agencies to assist in the prevention of criminal activities.
(b) Unless you consent, we will not disclose your personal information to third parties.

Overseas Disclosure
We do not disclose your information to entities overseas unless we receive your consent.

Security of your Personal Information

We store your personal information using secure servers protected from unauthorised access, modification or disclosure.

While we endeavour to only hold personal information that is accurate, complete and up-to-date, if you become aware this information is no longer accurate, complete or up-to-date please contact us to correct the information.
Disposal of personal information not required

If we hold personal information about you, and we do not need that information for any purpose, we will take reasonable steps to destroy or de-identify that information unless we are prevented from doing so by law.

How to access your Personal Information
Upon your request, we will provide access to your personal information we hold except in certain prescribed circumstances, including emergency situations, specified business imperatives, or law enforcement.

How to contact us
If you have any queries, questions, concerns or wish to make a complaint regarding how we deal with your personal information please contact us on

For further information about privacy in general, please refer to the Office of the Australian Information Commissioner’s website located at